Duty of Care
Protecting Your People Every Step of the Journey
Duty of care goes beyond travel management. From pre-trip preparation and traveller tracking to risk assessments and 24/7 out-of-hours support, we help businesses keep travellers informed, supported and safe wherever work takes them.
We work alongside your organisation to build a travel programme that prioritises traveller wellbeing, compliance and proactive risk management at every stage of the journey.
Track every Journey. Protect every traveller.
Stay connected to your travellers wherever they are. Our real-time tracking tool gives you complete visibility and peace of mind, 24/7.
Real-time location tracking
Instant alerts and notifications
Enhanced duty of care
Support When You Need It Most.
When disruption happens, the last thing your team needs is an outsourced call centre or a consultant unfamiliar with your travel policies.
Munro’s out-of-hours support is handled by experienced senior travel consultants who already understand your account, your travellers and the operational demands behind each journey.
Smart Policies. Safer Travel.
We help businesses build, implement and maintain travel policies that support safer travel, improve compliance and create a better experience for travellers at every stage of the journey.
A well-designed travel policy should do more than control spend. It should protect your people, reduce risk, support wellbeing and provide clear guidance when it matters most.
Assurance & Standards
Our duty of care approach is underpinned by recognised industry standards and internal governance designed to ensure consistency, security and accountability across every journey we manage.
Our ISO 9001:2015 and ISO 14001:2015 certifications, held since 2018 and actively maintained, reinforce our commitment to quality, consistency and responsible service delivery.
Cyber Security & Data Protection
Munro’s maintains robust cyber security and data protection measures designed to safeguard client and traveller information. Our systems are access-controlled and monitored to ensure confidentiality, integrity and operational resilience.
Frequently Asked Questions.
What is duty of care in business travel? Duty of care is an organisation's responsibility to help protect the health, safety and wellbeing of employees while they are travelling for work. This includes planning safe itineraries, monitoring travel disruptions, providing emergency assistance and ensuring travellers have access to support throughout their journey. A travel management company helps businesses meet these responsibilities while creating a better travel experience for employees.
How can a travel management company support traveller wellbeing? Traveller wellbeing starts with thoughtful journey planning. Wherever possible, our travel consultants consider factors such as direct flight availability, connection times, total journey duration and arrival times to help reduce unnecessary travel fatigue. Combined with dedicated support before, during and after travel, this helps create a more comfortable and productive travel experience.
What happens if an employee's travel plans are disrupted? Travel disruption can happen at any time, whether due to weather, airline delays or operational changes. A travel management company provides access to experienced consultants who can quickly rearrange flights, accommodation and onward travel, helping minimise disruption and get travellers back on track as efficiently as possible.
How can businesses improve their duty of care for travelling employees? A strong duty of care programme combines clear travel policies, effective communication and access to expert travel support. Partnering with a travel management company gives businesses greater visibility of employee travel, access to traveller tracking technology and experienced consultants who can respond quickly when plans change, helping organisations better support their employees wherever they are travelling.
How can technology help businesses manage travel disruption? Modern travel management technology gives businesses greater visibility of their travelling employees, helping them respond quickly when disruption occurs. Live traveller tracking, real-time travel alerts and reporting tools enable organisations to identify who may be affected by delays, cancellations or other travel incidents. Combined with the support of experienced travel consultants, this allows businesses to communicate with travellers, rearrange itineraries and minimise the impact of disruption as quickly as possible.