Munro’s understands that for a multi‑vessel owner and operator, an effective Emergency Response Procedure (ERP) is essential to safeguarding crew, management travellers, and operational continuity.
Travel plays a critical role in any crisis scenario, whether it involves rapid crew evacuation, urgent mobilisation, border closures, or large‑scale disruption, Munro’s has extensive experience supporting clients through such events
We will work collaboratively with you to design, implement, and maintain a tailored Emergency Response Procedure that integrates seamlessly into your wider travel policy. This includes:
Clear escalation paths
and defined points of contact within Munro's
Pre‑agreed processes
for emergency ticketing, re‑routing, and repatriation
24/7 Senior Consultant team
Immediate access to our in‑house service
Priority handling
of stranded travellers, ensuring immediate action at airports or ports
Rapid mobilisation
protocols for crew and management travellers
Real‑time communication
channels for updates, approvals, and decision‑making
Our internal team has full access to the GDS, traveller profiles, marine and offshore fares, and your preferred supplier agreements, enabling us to act instantly when a crisis occurs. Whether it is a vessel incident, geopolitical disruption, or sudden border change, our consultants can rebook, reroute, or repatriate travellers there and then, ensuring no delays and maintaining full duty of care.
As part of implementation, Munro’s will work with you to formalise the Emergency Response Procedure, including:
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Scenario‑based planning (e.g., vessel evacuation, port closures, mass disruption)
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Defined approval flows for emergency travel
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Communication protocols
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Integration of ERP steps into your Travel Policy